REFUND AND CANCELLATION POLICY & DISCOUNTS AND COUPON CODES

The web portal services to the patient are ability to request appointments for consultation in person, request for follow up consultation and request for second opinion consultation from doctor/s selected by patient.

The web portal services to the Doctor are ability to confirm or reject appointment requests from patient or give a reply to patient suggesting an alternate appointment date and/or time, giving follow-up consultation and giving second opinion consultation patient request.

The patient while giving service request/s to selected doctor/s have to make full payment of mentioned doctor fee and portal usage charges.

The Doctor while giving services against request will be invoiced periodically for portal usage charges depending upon type of service requested and given.

REFUNDS: PATIENTS

  1. For any of three services requested by patient, if the doctor does not confirm that services have been rendered, the full payment received from patient namely doctor fee and portal charges will be refunded in full within seven working days.
  2. For any of three services requested by patient, if doctor does not confirm that services have been rendered in time stipulated by doctor/15 days from request in case certain medical reports have been sent to doctor vide courier , full payment received from patient namely doctor fee and portal charges will be refunded in full within seven working days.
  3. For any of three services requested by patient , if doctor does not confirm the that services have been rendered but chooses to reply to patient through a message box, then doctor fee would be refunded within seven working days, but portal fee would be payable by patient and not be refunded.
  4. No Refund Will be due to patient in case of alleged deficiency in quality of service through the web-portal or otherwise by the concerned doctor.

REFUNDS: DOCTORS

  1. If doctor does not confirm that services have been rendered against patient request then portal usage fee bill will not be raised against doctor.
  2. If doctor does not confirm that services have been rendered against patient request within time stipulated by doctor/ within 15 days in case certain medical reports have been sent to doctor vide courier by patient, then portal usage fee bill will not be raised against doctor.
  3. If doctor does not confirm nor reject the requested services but chooses to use the reply option to send a message to the patient, then doctor is not entitled to any fee from patient, but will have to pay portal usage charges which will be billed to his/her account.

CANCELLATION: PATIENTS

  1. For appointment requests, patients are only allowed to cancel the request latest by twenty 24 hours before start of scheduled time slot of the appointment on a particular date . In event of such cancellation, doctor fee (paid at the time of sending consultation request) would be refunded to patient within seven working days, but portal fee would be charged and not refunded. No cancellation would be permitted within 24 hours of scheduled time slot of the appointment on a particular date.
  2. For follow up consultation requests, patient is only allowed to cancel the request within four hours from time of sending the follow up consultation request in case the doctor has not already confirmed that consultation has been given. In event of such cancellation, doctor fee ( paid at the time of sending consultation request) would be refunded to patient within seven working days, but portal fee would be charged and not refunded.. If the doctor has confirmed that follow up consultation has been given then notwithstanding that cancellation request was made within four hours after request for follow up consultation, no refund would be made to patient. No cancellation would be permitted after four hours from time of sending the follow up consultation request.
  3. For Second Opinion consultation requests, patient is only allowed to cancel the request within four hours from time of sending the Second Opinion consultation request in case the doctor has not already confirmed that consultation has been given. . In event of such cancellation, doctor fee (paid at the time of sending consultation request) would be refunded to patient within seven working days, but portal fee would be charged and not refunded.. If the doctor has confirmed that Second Opinion consultation has been given then notwithstanding that cancellation request was made within four hours after request for Second Opinion consultation, no refund would be made to patient. No cancellation would be permitted after four hours from time of sending the Second opinion consultation request.

DISCOUNTS AND COUPON CODES

  1. It is the sole discretion of doctor concerned to indicate and apply the general discount on each type of service listed on the web portal. This discount is automatically deducted from doctor fee charges payable by patient for a particular service.
  2. In addition to general discounts, a doctor may generate coupons for use of patients for additional discount for any type of service listed on the web portal. This coupon code would be indicated to the patient for applying it in space given for it to generate additional discount for patient on doctor fee. A coupon once used cannot be used again. A coupon must be used within its validity period. Correct use of coupon is the sole responsibility of the patient and web portal will not be responsible or liable for incorrect/untimely use of the coupon code by patent.

GENERAL

In case the doctor is not able to fulfill the appointment confirmed for whatsoever reason, the matter is to be resolved directly between doctor and patient with no liability and/or responsibility accruing to the web portal. Both are free to reschedule an appointment with no further reference to the web portal.


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